Waitlist
When a booking is cancelled, the slot is held for the first person in your queue and offered to them by text and email.
An extra €10 a month, on the free plan as readily as the paid one, free for the first 14 days. Everything above is included in your plan already.
A slot has come free
Tuesday, 18 August at 09:30
Skin Fade with Dee
Held for you for another 18:42.
Nobody else can take it in the meantime.
The slot is held for them, not raced for
This is the whole difference, and it is worth being blunt about. Most systems text everyone at once and let your customers fight over what is left, so the third person to look finds it gone and learns not to bother next time. Here the freed slot is reserved the moment someone opens their offer — genuinely reserved, by the same rule that stops two people booking the same chair — their email says it is held until a named time, and the screen counts down the minutes they have left — both true, because the slot is already theirs. If it has already gone, they are told that instead of being shown a countdown for nothing.
It only offers what actually fits
A thirty-minute gap is not a thirty-minute appointment once the tidy-up either side is counted. Before anyone is contacted, the freed window is checked against that customer’s own service the same way your booking page checks it: the duration, the buffers, the rota, your closures, your lead time. Somebody waiting for a cut and beard trim is not offered a hole only a buzz cut fits, so nobody gets an email about a slot that would refuse them at the last step.
One at a time, until it gets close
Offers go out oldest first, one person at a time, each with their own window to decide. That is fairer and it is slower — so when the appointment is near enough that taking turns would waste it, everyone waiting is told at once instead. Even then nobody is racing: the first to open it still has it held, and the rest are told plainly that this one has gone rather than being left to find out at the end.
Nothing for anyone to sign up to
A customer looking at times who cannot find one taps “Can’t find a time?”, gives a name and a way to reach them, and says which days and roughly what time of day suits. No account, no app. The regular who rings the shop instead is added from your dashboard in a few seconds, because most barbershop waiting lists are still a name in a notebook and a product that cannot take one has not replaced anything.
You will know exactly what it put back
Your reports carry one line for this: how many cancelled slots were filled again, and what they were worth. It is counted the same way as every other money figure there, so a recovered slot that got cancelled again is not in it. That number is the only argument for the ten euro a month worth making — you can check it against your own diary, which is more than most software will let you do.
Offers go by email today, texts shortly
Email is what goes out at the moment, and for a slot tomorrow that is fine. Same-day recovery really wants a text, and that is built and waiting on one thing: Irish operators block messages from senders they have not registered, and ours is going through that now. Until it clears, the shop screen says so plainly and flags anyone who left only a mobile — we would rather tell you that than let you take numbers all week for offers nobody can receive.
The rest of it
Booking Page
Your name, your colour, your hours, your address with directions, your Instagram. Send the link, put it in your bio, or drop two lines into the site you already have.
Daily Diary
A column per chair, hour by hour. Tap a booking to mark it done, take a walk-in, or drag it to a new time. Works on the phone in your pocket.
Reminders
A confirmation with a calendar invite the moment they book, and a reminder before the appointment. Cancel the booking and the reminder cancels itself.
Deposits & Payments
Take a deposit or the full price when they book. Cards handled by Stripe, paid straight into your account. We never hold your money.
Rotas & Holidays
Two-week rotas, one-off changes, and a chair renter’s own hours. Irish bank holidays are already in, and a closed sign goes up when you are away.
Reports
Seven numbers you would act on. Takings, who earned them, what sells, no-shows, your busiest hours, new against returning, and the hours a chair sat empty.
Loyalty Cards
Stamps are added automatically after every visit, and the reward applies itself at the next booking. Nothing to scan and nothing to hand out.
Product Shop
Sell your products on your booking page. Paid for online, collected in the shop, so there is no packing, no courier and no delivery date to promise.
Gift Cards
Sold from your booking page at any hour, paid straight into your account, and valid for the five years Irish law requires.
Your Website
A full website on your own address: hero photo, your story, your reviews, opening hours, a map, and a Book now button on every screen. Included in every plan.
Photo Gallery
Your best cuts on your homepage and on a page of their own. Upload from a phone and we handle the cropping, sizing and loading.
Google Reviews
One polite ask after each visit, sent to everyone, the way Google’s rules require. Anyone unhappy reaches you privately first.
Winback
FreshTrim learns how often each customer comes in and tells you the day somebody is overdue. Bring them back in one tap.
Chair Manager
Every renter gets a weekly statement built from real bookings: takings, rent due, and the cuts behind both, so the number is the same on both sides of the counter.