Terms of service

1. Who this is between

These terms are between the business named in the footer of this site (“we”) and the barbershop that creates an account (“you”). They are governed by Irish law and the Irish courts have jurisdiction.

This is a business-to-business agreement, so consumer law does not apply to it. It very much applies to the contracts you make with the people whose hair you cut, though. See clause 7.

2. What you are paying for

Two plans. On the paid plan you pay €30 per month plus €10 per bookable barber after the first, and there is no fee on any booking. On the free plan there is no subscription and we take €1.50 out of each online booking, never more than 8% of it. Walk-ins and phone bookings carry no fee on either plan.

Prices exclude VAT. We are not currently registered for VAT and therefore do not charge it. If that changes we will tell you before it appears on an invoice.

Card processing fees are charged by Stripe at Stripe’s rates and are paid to Stripe, not to us.

3. Changing the price

We may change these prices, and we will give you at least 30 days’ notice by email before a change takes effect. If you do not want to continue at the new price, cancel. There is no notice period and no penalty.

4. Trial, billing and cancelling

The paid plan starts with 14 days free and no card. After that it bills monthly in advance. A shop that has already had a trial does not get a second one.

You can cancel at any time, from your own dashboard, without ringing anyone. Cancelling stops the next payment; it does not refund the month you are in, and you keep the service until that month ends.

5. Your data is yours

Your customers, your bookings, your services and your takings belong to you. You can export them to a spreadsheet at any time, from your dashboard, without asking us and without paying for it.

If you close your account we will delete your data within 30 days of your request, other than what we are required to keep for tax and accounting purposes. Copies may persist in encrypted backups for up to 30 days after that, and are not restored to live systems.

6. Personal data

For your customers’ personal data you are the controller and we are the processor. Our obligations are set out in the Data Processing Agreement, which forms part of these terms and which you accept when you create an account.

7. You are the trader, not us

When a customer books an appointment, the contract for that haircut is between them and you. We provide the software; we do not sell the service. That means your shop is responsible for your prices, your cancellation and deposit policy, your no-show terms, and the consumer information the law requires you to give.

Two things worth knowing, because they catch people out. A booking made online is a distance contract, so a consumer may have a statutory right to cancel unless you have captured their express agreement that the service begins and that they lose that right once it is performed. And a deposit policy that keeps the whole deposit no matter how far in advance somebody cancels risks being unenforceable as an unfair term. We build the tools; the policy is yours.

8. Acceptable use

Do not use FreshTrim to send marketing to people who have not agreed to receive it. In particular, do not add promotional content to a booking confirmation or a reminder: under the Irish ePrivacy Regulations that turns a service message into a marketing message requiring prior consent, and every individual message is a separate offence. We may suspend an account doing this.

You are responsible for anything you upload, and for having a lawful basis for the customer details you put into the system.

9. Uptime

We do not offer a service level agreement. We aim to keep the booking page available at all times and we will tell you when something is wrong, but we are not promising a percentage we cannot back with a credit regime.

10. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability to you in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost bookings or loss of goodwill.

You will indemnify us against claims arising from your own content, your own marketing, and your own dealings with your customers.

11. Suspension

We may suspend an account for non-payment, or for a breach of clause 8. We will tell you why, and your data stays available for export throughout.

12. Changes to these terms

We will give you at least 30 days’ notice by email of any material change. Continuing to use the service after that is acceptance; cancelling is the alternative, and it costs you nothing.